PRIVACY POLICY

Last Updated: 11/1/2026

At ChalkyDot, your privacy and data rights matter. This Privacy Policy explains what personal data we collect, why we collect it, how we store it, and how you can access or control it — in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Who We Are

ChalkyDot is the online identity of a sole proprietorship business based in Greece, operating under:

Owner: Chris Nektarios Manolas
Business Address: Stadiou 54, 38446 Volos, Greece
VAT ID: EL070738720
Email: joinus@chalkydot.com

This website is hosted on the Wix.com platform.

2. What Personal Data We Collect

When you interact with us (browse, order, contact us, upload a file), we may collect:

Name & contact information (email, phone)
Shipping & billing address
Payment details (handled securely via Stripe or PayPal)
IP address and browsing data
Uploaded files (e.g. STL files for 3D printing)
Communication history (emails, messages)

We do not store full credit card details on our servers.

3. How We Collect Data

We collect data in the following ways:

When you place an order
When you create an account
When you fill out a contact or upload form
Through cookies and analytics tools (Google Analytics, Meta Pixel, etc.)

4. Why We Collect Your Data

We process your data for these purposes:

To fulfill your orders
To process payments securely
To deliver digital goods and services
To provide customer support
To send important updates or promotional emails (only if you opt in)
To analyze and improve our website experience

We only collect the minimum data necessary and for lawful purposes under GDPR Article 6 (Contractual Obligation, Legitimate Interest, Consent).

5. Data Storage and Security

Our site is hosted on Wix.com. Your data may be stored through:

Wix’s secure servers and database systems
Third-party services such as Stripe and PayPal (for payment processing)

Wix.com stores your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our store comply with PCI-DSS standards, ensuring secure credit card handling.

6. Data Sharing

We never sell or rent your personal data.
We may share your data with:

Couriers and delivery partners
Payment processors (Stripe, PayPal)
Email platforms (for order confirmations and opt-in newsletters)
Third-party analytics/marketing tools (if you accept cookies)

All third parties are GDPR-compliant and bound by confidentiality obligations.

7. Your Rights Under GDPR

If you are an EU resident, you have the right to:

Access the personal data we hold on you
Request correction or deletion of your data
Withdraw consent at any time
Object to certain processing
Lodge a complaint with your local Data Protection Authority

📩 To exercise your rights, email us at joinus@chalkydot.com

8. Data Retention

We retain your data:

As long as your account is active or as needed to fulfill orders
For legal, tax, or dispute purposes, as required by Greek law
You can request deletion of your account and data at any time

9. Cookies and Tracking Technologies

We use cookies to:

Keep your cart and preferences active
Improve site performance
Analyze visitor behavior (e.g. via Google Analytics)
Serve personalized marketing ads (e.g. via Meta Pixel)

You can manage or withdraw cookie consent at any time. For more info, see our Cookies Policy.

10. Children’s Privacy

We do not knowingly collect personal information from children under 16 years old without parental consent.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in laws, technology, or our services.
When we do, we’ll update the “Last Updated” date above. Continued use of the site implies your acceptance of any changes.

12. Contact Us

For any privacy-related concerns, contact:

📧 joinus@chalkydot.com
📬 ChalkyDot – Stage eSports, Stadiou 54, 38446 Volos, Greece